Still, with so much integration with third parties and automation going into the future of the platform, it sounded like Slack is aiming to keep users on the platform as much as possible during their workdays. “One of the product challenges for us is figuring how we get these sort of AI-assisted moments to you when you need them, and surface those in the right way.” “How do we get an LLM to think about this? The way I’d tackle that is probably more from search… for example ‘search for what’s happened in the last week about this'” Rayl said. Let’s say you needed information about a certain account, it might be spread across multiple channels. For example, if you returned from holiday and wanted a summary of progress on account that could span across many applications - Slack, email, Zoom calls.īringing it back to Slack specifically, Rayl says that what’s interesting about working with LLMs is that they understand Slack and natural language “but the structure of the data is weird.” The Summaries features, in particular, got me wondering if in the future Slack hoped to expand the idea of conversation summaries to other work platforms. We think that companies need to have a choice in which LLM they’re going to use for a lot of different reasons - data and privacy and security is one of them.” Keeping users on Slack “We don’t think there’s the one size fits all solution here in any way. While some businesses just want an easily accessible public LLM, others prefer to spend millions to build their own proprietary models. This is why Slack is allowing companies to use any LLM they want on the platform. “One of the most important roles that we have to play here is helping companies connect their data in a way that they trust.” “And we’re like, ‘let’s talk about your data’ and they’re like, ‘not my data.’ We want this innovation, we want this power.
“I t’s really funny to talk to customers about this market because, on one hand, they say ‘we are so excited. Nor will the data be stored.Īccording to Rayl, this is the concern of most companies. Rayl confirmed with SmartCompany that both Anthropic’s Claude app and the version of ChatGPT available on Slack will not be used for AI training. One of the biggest concerns with generative AI has been privacy and what data is being used to train them. Privacy and training a concern for many companies In the future, Slack also aims to bring conversation summaries to Huddles and the recently-launched Canvas feature. The latter recently received investment from Salesforce’s newly minted $369 million AI-focused fund.Ĭompanies are also welcome to use the LLM of their choice, with Slack encouraging secure third-party apps and integrations. They can also securely integrate a large language model (LLM) from companies like OpenAI and Anthropic. Slack has also promised no-code workflows that embed AI actions with simple prompts at each step.
“This is the very first piece of a much larger vision of how generative AI is going to add a brand new layer of productivity to our platform,” Rayl said.ĪI-powered conversation summaries and writing assistance will be available directly in Slack just by typing a prompt - a feature reminiscent of Microsoft’s Copilot that was announced back in March.
0 kommentar(er)
